https://www.pod.services/home daily 1.0 2024-01-22 https://images.squarespace-cdn.com/content/v1/5b1703702487fdeb4f89e85e/3cc81e55-deb6-4fd8-a810-bb3f17b36e0c/Student+Success+Strategizing+human-centered+approach.png Home - Make it stand out Student Success Strategizing using a Human-Centered Approach https://images.squarespace-cdn.com/content/v1/5b1703702487fdeb4f89e85e/1528236322839-KPDDZO7HGQIFGTQZIY86/shutterstock_319175864.jpg Home https://images.squarespace-cdn.com/content/v1/5b1703702487fdeb4f89e85e/1528302585607-SS3PT2FQCXD5G2ZLQQ3V/shutterstock_445213327.jpg Home https://images.squarespace-cdn.com/content/v1/5b1703702487fdeb4f89e85e/1528305004079-IOKDMZQQGOB59IM0KB8Z/shutterstock_445213327.jpg Home https://www.pod.services/blog daily 0.75 2018-11-20 https://www.pod.services/blog/remove-tripping-hazards monthly 0.5 2018-11-20 https://www.pod.services/blog/category/Strategy monthly 0.5 https://www.pod.services/blog/tag/Student+Experience monthly 0.5 https://www.pod.services/blog/tag/Higher+Education monthly 0.5 https://www.pod.services/blog/tag/Metrics monthly 0.5 https://www.pod.services/blog/tag/Student+Success monthly 0.5 https://www.pod.services/blog/tag/Strategy monthly 0.5 https://www.pod.services/blog/tag/Service+Design monthly 0.5 https://www.pod.services/services daily 0.75 2023-03-10 https://www.pod.services/about daily 0.75 2023-02-16 https://images.squarespace-cdn.com/content/v1/5b1703702487fdeb4f89e85e/1561677255191-MA17Z06W1AWCVZRRIFOM/Daphne_Ogle.jpg About - Daphne Ogle I am a designer, strategist and user advocate. My passion is to help organizations design experiences that make people's lives better. Together with users and stakeholders, I specialize in co-designing holistic, customer-focused experiences that enable organizations to thrive. https://images.squarespace-cdn.com/content/v1/5b1703702487fdeb4f89e85e/4f3b1e64-d787-4655-a8bb-43075052efad/Mary+Beth+about+page+image.jpeg About - Mary Beth Watson I have an innate curiosity as to how things work and WHY things are done a certain way. https://images.squarespace-cdn.com/content/v1/5b1703702487fdeb4f89e85e/fed03da8-9f68-45fa-b5c4-672b9ed80ca1/Bernie+BIO+photo.jpeg About - Bernadette Geuy My passion is in finding ways to improve student experiences and to support students' academic successes. https://images.squarespace-cdn.com/content/v1/5b1703702487fdeb4f89e85e/1529002828353-C9GIQL55ZUB07BYQAYPZ/Student+Innovation About https://www.pod.services/projects-v2 daily 0.75 2023-01-19 https://images.squarespace-cdn.com/content/v1/5b1703702487fdeb4f89e85e/1540786552376-EQCM8L0HN7DIPJSPBVZR/Students+using+their+devices%2C+technology Projects v2 - Return on Experience (ROE) Return on Investment (ROI) https://images.squarespace-cdn.com/content/v1/5b1703702487fdeb4f89e85e/1544411879781-ZY2ZU2D1EXP9RVDO6LYS/CCA_07.jpg Projects v2 - Change Management Workday Student https://www.pod.services/roe daily 0.75 2022-12-21 https://images.squarespace-cdn.com/content/v1/5b1703702487fdeb4f89e85e/92bea4d2-0a3a-4e23-b64d-73088fefd971/ROE+-+aligning+for+value+and+impact.png ROE - Align with Partners Identify where Experience Designers can engage with change initiatives to maximize value and impact for end users. https://images.squarespace-cdn.com/content/v1/5b1703702487fdeb4f89e85e/ba676cc5-4d29-48b7-91cd-3d0c723f18d2/Measuring+the+Impact+Workshop.png ROE - Return on Experience How do you measure the value experienced by students, faculty and staff - improvements in how they think, feel and can use a system? https://www.pod.services/gender-inclusive daily 0.75 2022-12-23 https://images.squarespace-cdn.com/content/v1/5b1703702487fdeb4f89e85e/a4aef5fd-14a9-41ea-9a9c-76c4d662ebcd/Enabling+a+gender-inclusive+campus.png Gender-Inclusive-Campus - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b1703702487fdeb4f89e85e/91af2dc6-7791-43d3-afd5-c6e6cf19453a/Student+picks+pronouns.png Gender-Inclusive-Campus - Entering Gender Data A student’s risks vs. rewards considerations when entering their pronouns in the student portal https://images.squarespace-cdn.com/content/v1/5b1703702487fdeb4f89e85e/05067bc0-d17a-4de8-a880-dd1040df2c4f/Pronoun+options.png Gender-Inclusive-Campus - Pronoun Options The innovative use of “or” to communicate a combination of pronouns and indicating that the use of either option is acceptable, e.g. by a faculty member referencing a student in the classroom https://www.pod.services/case-studies daily 0.75 2023-03-13 https://images.squarespace-cdn.com/content/v1/5b1703702487fdeb4f89e85e/71351d28-fe6c-4568-bed6-401c9aee5a8a/map+engagement3+pic.png Case Studies - Employer Engagement Mapping Sharing experiences and mapping employer engagement activities in support of the community college student-to-work pipeline https://images.squarespace-cdn.com/content/v1/5b1703702487fdeb4f89e85e/90017e0e-e920-4cd3-8270-eb7aa14bf381/Screen+Shot+2022-12-09+at+3.55.32+PM.png Case Studies - Workday Student Transition Planning A common challenge with a Student Information System (SIS) migration is understanding how students and faculty do their work, then designing for, translating, and testing the new solution to achieve a smooth transition … more https://images.squarespace-cdn.com/content/v1/5b1703702487fdeb4f89e85e/72a28efc-610a-4f16-97f4-9c8bcc7dfadc/Screen+Shot+2022-12-09+at+4.13.59+PM.png Case Studies - Enabling a Gender-Inclusive Campus Understanding the ecosystem, cultural context and parameters for an important campus diversity and equity initiative - adding pronouns and gender identity options to student and employee systems of record … more https://images.squarespace-cdn.com/content/v1/5b1703702487fdeb4f89e85e/207830e8-7f66-415c-98a0-e0b85e9c2d1f/Screen+Shot+2022-12-09+at+3.13.49+PM.png Case Studies - Understanding the Student Portal Experience How well is the portal serving the needs of students? A discovery research project including interviews, journey mapping and workshops. https://images.squarespace-cdn.com/content/v1/5b1703702487fdeb4f89e85e/25725f6e-a627-4acb-9e50-ab8acb0e0f33/Screen+Shot+2022-12-09+at+3.21.10+PM.png Case Studies - Designing for Accessible Learning with Ally Software Understanding teaching workflows and needs in faculty workshops to inform the design of accessibility compliance support services … more https://images.squarespace-cdn.com/content/v1/5b1703702487fdeb4f89e85e/001c79f9-8d70-46bd-9c45-fdf53e23f666/Screen+Shot+2022-12-09+at+3.58.11+PM.png Case Studies - Measuring the Impact Workshop Organizations don’t have unlimited resources. Being able to evaluate the service benefits derived by users and the institution from a particular investment informs ongoing decision-making … more https://images.squarespace-cdn.com/content/v1/5b1703702487fdeb4f89e85e/4668b435-beac-40f4-bf65-c1aedb1947e0/Screen+Shot+2022-12-09+at+3.04.08+PM.png Case Studies - Reimagining Academic Planning How to deliver an academic planning experience that gives students a way to explore, evaluate, build and manage an academic plan that supports their education goals and maximizes their success and satisfaction. https://images.squarespace-cdn.com/content/v1/5b1703702487fdeb4f89e85e/dccd78e9-dabc-402f-a647-599904cf6bb0/Opportunity+Framing.png Case Studies - Defining the Research Opportunity A workshop series to gain clarity and alignment on the needs, questions, scope and approach before investing in Discovery Research … more https://images.squarespace-cdn.com/content/v1/5b1703702487fdeb4f89e85e/4aa1af0f-f43b-4f8e-82e6-19266733e653/Screen+Shot+2022-12-09+at+6.07.01+PM.png Case Studies - Integrating Student Voices Uncovering critical gaps and needs of students on their journeys through community college to employment to inform the design and delivery of more impactful programs and initiatives … more https://images.squarespace-cdn.com/content/v1/5b1703702487fdeb4f89e85e/48964f60-b2e9-47fc-9768-c68f8c7174b8/Billing+experience+-+overview+page.png Case Studies - Improving the Billing Experience An online service may appear to be working fine but fall short in the eyes of its users. We conducted research with parents and students and benchmarked other universities for alternative solutions before making design recommendations. https://www.pod.services/accessible-learning daily 0.75 2022-12-22 https://images.squarespace-cdn.com/content/v1/5b1703702487fdeb4f89e85e/807d1998-646f-4a9e-8756-977952a085f2/Designing+for+Accessible+Learning+with+Ally+Software.png Accessible Learning - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b1703702487fdeb4f89e85e/024f5c93-390b-460e-a1a7-c80071be128d/Learning+materials+accessibility.png Accessible Learning - Faculty Content Faculty think about learning content in terms of function. Accessibility remediation is approached from the perspective of the content format. https://www.pod.services/cc-student-discovery daily 0.75 2022-12-16 https://images.squarespace-cdn.com/content/v1/5b1703702487fdeb4f89e85e/d63bd8a8-3f36-4321-ae60-0b1185a52275/CC+student+journey+high+level.png CC-Student-Discovery - Student Journey A high-level generalized view of a student navigating their community college experience - the journey phases, what they are doing, thinking and feeling, emotional curve and key findings. https://images.squarespace-cdn.com/content/v1/5b1703702487fdeb4f89e85e/047f188e-1c6c-4967-bad2-e86199614470/Screenshot+2022-12-13+at+3.39.50+PM.png CC-Student-Discovery - Make it stand out California community college student, one of seven archetype personas developed from research findings https://images.squarespace-cdn.com/content/v1/5b1703702487fdeb4f89e85e/d198f9a6-8baf-48da-aed2-3b7623ca86f9/CCCAOE+workshop-full+room-edited.png CC-Student-Discovery - Workshop Student experiences workshop for California Community College Association for Occupational Education (CCCAOE) professionals https://www.pod.services/workday-student daily 0.75 2022-12-21 https://images.squarespace-cdn.com/content/v1/5b1703702487fdeb4f89e85e/63293047-8bdc-43f5-82f5-a8f427745ba7/Screenshot+2022-12-20+at+4.34.03+PM.png Workday Student - Service Design Power of Design complimented CCA’s work, mapping internal processes, by journey mapping how students and faculty navigate touchpoints across departments. https://images.squarespace-cdn.com/content/v1/5b1703702487fdeb4f89e85e/fa55e911-c401-44cd-a2df-207ea01b3faa/Workday+transition+CCA+academic+journey+map.png Workday Student - Journey Map An exploration of critical touchpoints for students as they plan for and enroll in classes that can be experienced differently navigating a new SIS. https://images.squarespace-cdn.com/content/v1/5b1703702487fdeb4f89e85e/0173fa81-d0d8-42ec-aeb6-3552414bd59a/Workday+Student+Transition+Planning.png Workday Student - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.pod.services/strategic-planning daily 0.75 2023-03-10 https://images.squarespace-cdn.com/content/v1/5b1703702487fdeb4f89e85e/a04aa27f-e5cf-4561-98b3-cd1f8863e7c8/Human-Centered+Strategic+Planning+image.png Human-Centered Strategic Planning - Human-Centered Participatory methods, facilitated by skilled workshop leaders, engage participants' heads (thinking), hearts (feeling) and hands (doing) in a selection of activities. https://images.squarespace-cdn.com/content/v1/5b1703702487fdeb4f89e85e/dccd78e9-dabc-402f-a647-599904cf6bb0/Opportunity+Framing.png Human-Centered Strategic Planning - What is your opportunity? Example: a client planned on conducting research and wanted to gain clarity on the problem hypothesis and research questions. https://images.squarespace-cdn.com/content/v1/5b1703702487fdeb4f89e85e/7451a0f9-9da8-4f2c-9b98-a30100dd79c8/Designing+for+Accessible+Learning+with+Ally+Software.png Human-Centered Strategic Planning - Facilitated Planning Are you at a critical juncture with your organization? Do you need help facilitating important questions, gathering perspectives, visualizing contexts, prioritizing opportunities, and defining a path forward? https://www.pod.services/opportunity-framing daily 0.75 2023-03-13 https://images.squarespace-cdn.com/content/v1/5b1703702487fdeb4f89e85e/afff6d51-8783-4137-a8d8-acbab650b129/Conceptual+Map+-+FCCC.png Opportunity Framing - Conceptual Map Systems thinking, examining and visualizing the interrelatedness of organizations relative to students, their community college and employers https://images.squarespace-cdn.com/content/v1/5b1703702487fdeb4f89e85e/dccd78e9-dabc-402f-a647-599904cf6bb0/Opportunity+Framing.png Opportunity Framing - Make it stand out Whatever it is, the way you tell your story online can make all the difference.