Delivering student success solutions using a human-centered approach
Navigating Complexity
Positively impacting student success is a complex and challenging undertaking for any institution. It is the responsibility of nearly all departments on campus.
At Power of Design Services (POD), we believe high-impact improvement opportunities come from examining student, faculty and staff experiences holistically:
from the outside-in
across departmental silos
being human-centered.
We Deliver
Whether you are looking at an institution-wide, department-led or vendor product initiative to impact student success, POD can help you design and deliver a winning strategy and solutions roadmap.
Services
Strategy
Student Success Strategy
Services Strategy
Discovery
Discovery Projects
Services Design
Implementation
Change Management
Usability Assessments
Learning
Workshops and Training
Student Innovation Initiatives
Measuring the Impact
Student Success Strategizing using a Human-Centered Approach
Our Clients
California College of the Arts (CCA)
Foundation for California Community Colleges (FCCC)
Inland Empire/Desert Regional Consortium
Stanford University
Sonoma State University
University of California, Berkeley
University of California, Merced
University of Colorado, Boulder
Testimonials
“Insights: So many! All points identified on the assessment findings were spot on. The way journey maps threaded in, out and through different services, systems and functional areas was surprising. We had been thinking in a pretty siloed way about the student and faculty needs, but seeing the interconnections was enlightening.”
“A firm believer in design thinking and strategy, she engages at all levels of an organization to move her projects forward. With her visionary and pragmatic leadership, Bernadette ensures that project goals are met and customers are well served”
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Our Promise
We are passionate about finding ways to improve student experiences and support academic success in higher education.
We promise to work collaboratively with you to identify high impact service improvement opportunities on campus. This starts with listening carefully to your needs and scoping projects to deliver the desired results. We work from the outside-in, bringing you clear and actionable insights from our research with your customers. We favor visual tools, including journey maps, to facilitate service design and change management discussions with you and your team.
We strive to deliver the best possible customer experience, so contracts are only paid in full when the finished work is to your complete satisfaction.