Designing services for the moments that matter
College Student Experiences
Student life is complicated, confusing and sometimes overwhelming.
Navigating college administrative services, like securing funding or enrolling in classes, can be very challenging. Likewise, for faculty, poorly designed administrative systems take away from their focus on teaching and research.
We tell you what your students and faculty can't tell you.
Whether you are developing in-house solutions, deploying a 3rd party product or Student Information System(SIS), we can help you assess student and faculty pain points, design great services experiences, and manage the change with your customers.
We can help you with:
User Acceptance Testing (UAT)
Return on Experience (ROE) Analysis
Workshops and Training
Student Innovation Initiatives
We are passionate about finding ways to improve student experiences and support academic success in higher education.
We promise to work collaboratively with you to identify high impact service improvement opportunities on campus. This starts with listening carefully to your needs and scoping projects to deliver the desired results. We work from the outside-in, bringing you clear and actionable insights from our research with your customers. We favor visual tools, including journey maps, to facilitate service design and change management discussions with you and your team.
We strive to deliver the best possible customer experience, so contracts are only paid in full when the finished work is to your complete satisfaction.