Power of Design Services

We're all about the

Student Experience

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Designing services for the moments that matter

College Student Experiences

Student life is complicated, confusing and sometimes overwhelming.

Navigating college administrative services, like securing funding or enrolling in classes, can be very challenging. Likewise, for faculty, poorly designed administrative systems take away from their focus on teaching and research.

What's missing?

We tell you what your students and faculty can't tell you.

Whether you are developing in-house solutions, deploying a 3rd party product or Student Information System(SIS), we can help you assess student and faculty pain points, design great services experiences, and manage the change with your customers.

 

Services

We can help you with:

  • Assessments

  • Services Design

  • Change Management

  • User Acceptance Testing (UAT)

  • Services Strategy

  • Return on Experience (ROE) Analysis

  • Workshops and Training

  • Hackathons

  • Student Innovation Initiatives

 
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Testimonials

Insights: So many! All points identified on the assessment findings were spot on. The way journey maps threaded in, out and through different services, systems and functional areas was surprising. We had been thinking in a pretty siloed way about the student and faculty needs, but seeing the interconnections was enlightening.
— Michelle Ziegmann, California College of the Arts
A firm believer in design thinking and strategy, she engages at all levels of an organization to move her projects forward. With her visionary and pragmatic leadership, Bernadette ensures that project goals are met and customers are well served
— Rachel Hollowgrass, UC Berkeley


 

Our PROMISE

We are passionate about finding ways to improve student experiences and support academic success in higher education.

We promise to work collaboratively with you to identify high impact service improvement opportunities on campus. This starts with listening carefully to your needs and scoping projects to deliver the desired results. We work from the outside-in, bringing you clear and actionable insights from our research with your customers. We favor visual tools, including journey maps, to facilitate service design and change management discussions with you and your team.

We strive to deliver the best possible customer experience, so contracts are only paid in full when the finished work is to your complete satisfaction.